Return & Exchanges
Witch & Willow will exchange items if returned within 7 days of receipt of purchase, any items returned outside of this time frame will not be accepted. All returns must be returned to customer service at Shop 5/450 The Esplanade, Warners Bay NSW 2282 in person or buy Post.
Items must be returned in their original condition with all lables, tags and packaging. Once Witch & Willow has received and assessed your returned item, we will discuss further the terms and refund or exchange. We reserve the right to deny your refund if items are returned used, or damaged in any way.
Sale, discounted, and discount coupon items and gift vouchers are marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
Refunds will be issued to the credit card / debit card the payment had originally come from only.
A return will not be granted unless a receipt from Witch & Willow for the actual item can be produced. This receipt is necessary. Your receipt may be presented in the form of a Witch & Willow printed receipt, emailed linked receipt or mobile phone linked receipt.
Witch & Willow will not issue a refund on item/s that have been posted and are not received or lost in transit - we recommend using a traceable method of delivery.
If you wish to return an item by post you must email or phone us as soon as possible within the 7 day period at:
PLEASE NOTE IF USING LAYBUY AS YOUR PAYMENT OPTION AND IF FOR ANY REASON YOU REQUIRE A REFUND THERE WILL BE A 6% LAYBUY FEE (OF ORDER VALUE) THAT WILL NOT BE REFUNDED.